Help centre
Search for an answer, or browse the common questions below. Still stuck? Email us and we'll help. A real person reads every message, promise.
Getting started
How do I add a watch?
Paste the product link and press Discover. Shopwatchr finds every variant on the page with its price and current stock. Switch on the exact ones you want, choose how you'd like to be told (push, email, or both), and save.
Which shops work with Shopwatchr?
Most online shops. Shopwatchr automatically understands Shopify and WooCommerce stores and reads standard product data on many others. See everything you can track.
It says “Couldn't read stock from this page”.
That shop isn't one we can read automatically. Open the watch and switch to keyword mode: give the words that mean “in stock” and/or “sold out” on that page, and we'll watch for them.
Notifications
I'm not getting push notifications.
Check three things: you subscribed to the exact topic Shopwatchr shows; the ntfy app has permission to send notifications on your phone; and on iPhone, you opened the ntfy app once after subscribing. Then press Send test on the Notifications page. Full walkthrough: ntfy setup guide.
I'm not getting alert emails.
Check your spam/junk folder, and that the address is confirmed (enter the 6-digit code we emailed it). On the free plan there's a daily email limit, and make sure the address hasn't been unsubscribed on the Notifications page.
How do I add another phone or email address?
On the Notifications page, add an ntfy topic (another phone) or an email recipient. Extra email addresses confirm with a 6-digit code sent to them, so you can't add someone without their say-so.
How do I set up alerts on my phone?
Phone alerts use the free ntfy app. It takes about a minute; the ntfy setup guide walks you through it.
Your watches
A watch shows “Error”, or a shop is blocking the checks.
Some shops rate-limit automated requests. Shopwatchr spaces checks out and backs off automatically when a shop asks, then resumes, so it usually sorts itself out. If it keeps failing, that shop may be blocking automated checks entirely (some do, sadly).
How often does Shopwatchr check?
Continuously, around the clock. How often each product is checked depends on your plan.
Can I watch only certain sizes or colours?
Yes. Switch on exactly the variants you care about and leave the rest off. You're only alerted for the ones you chose, never the ones you didn't.
What about pre-orders and launch-day stock?
Watch the product page as normal. You'll be told the moment it's purchasable, whether that's a pre-order opening or launch stock landing.
Does “Check now” update instantly?
It queues a fresh check right away. Because a product can be watched by lots of people, there's a short minimum gap between checks, so the result lands within a minute or so.
Your account & data
How do I change my password, time zone or theme?
All on the Account page.
How do I add Shopwatchr to my home screen?
So it opens like an app, follow the quick guide: Add to home screen.
Is my data safe?
Your email address, the products you watch and your activity are encrypted with a key unique to your account, and we never sell your data. More in our privacy policy.
How do I export or delete my data?
On the Account page: Download all my data gives you everything as a file, and Delete my account removes it all for good.
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